Privacy Policy

1. Introduction

Welcome to PhoneFluent ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service at phonefluent.com.

2. Information We Collect

We collect information you provide directly to us:

• Account information — your name and email address when you register
• Call data — transcripts and duration of your practice calls
• Payment information — processed securely by PayPal; we do not store card details
• Usage data — how you interact with the app, call history, and selected level
• Communications — messages you send us via the contact form

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the PhoneFluent service
• Process your subscription and send receipts
• Generate AI feedback and analysis on your practice calls
• Send you transactional emails (receipts, transcripts, product updates)
• Respond to your comments and questions
• Monitor and analyse usage patterns to improve the experience

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Supabase — database and authentication provider
• ElevenLabs — AI voice provider that powers practice calls
• Anthropic — AI provider that powers call analysis and feedback
• Resend — transactional email delivery
• PayPal — payment processing
• Vercel — hosting and infrastructure

Each of these providers has their own privacy policy and handles your data in accordance with applicable data protection laws.

5. Call Transcripts & Audio

Your practice call transcripts are stored securely in our database and are only accessible to you. We use transcript content to generate AI feedback on your performance. We do not store raw audio recordings — only the text transcript generated during the call.

6. Data Retention

We retain your account information and call history for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Data portability

To exercise any of these rights, please contact us at hello@phonefluent.com.

8. Cookies

We use essential cookies to keep you logged in and maintain your session. We do not use advertising or tracking cookies. You can control cookies through your browser settings, though disabling essential cookies may affect app functionality.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS and stored with encryption at rest.

10. Children's Privacy

PhoneFluent is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by posting a notice on the app. Your continued use of PhoneFluent after changes take effect constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at hello@phonefluent.com.